Blue Marble Consulting

Application Managed Support – CARE

With a team of highly skilled consultants applying an experienced driven methodology we help overcome current challenges, optimize existing design and drive innovation for growth. Blue Marble CARE is the first step towards readying for S/4HANA Enterprise Management, new products or simply achieving better business results with what you have already deployed. We call it CARE because we do and it is also how we work. Our proven methodology drives Collaboration, Accountability and Real time status tracking. A flexible project management tool in conjunction with daily ‘stand up calls’ Ensures everyone on the project team is doing the right work at the right time. Contact us to observe a CARE session with another customer.

C – Collaborate on deliverables, issues, tickets and questions in a central cloud based tool drives ownership.
A – Accountable approach ensures documentation is top notch, users ‘test and bless’ and knowledge transfer provided.
R – Real time tracking of work means full transparency and keeps everyone highly Responsive.
E – Ensure everyone on the team knows who is doing what, when, where, why and how with frequent ‘stand up calls’.

Benefits:

  • Better business results with your current SAP investment.
  • Support by a CONSISTENT team of U.S. based experts as needed, when needed.
  • Enable users by efficiently supporting their challenges, user experience, or just providing knowledge transfer.
  • Customizable Service Level Agreements to take advantage of our AMS team without having to maintain a full-time team in-house.
  • Functional & technical coverage: SAP S/4HANA or ECC, HCM, Payroll, SRM, Data Analytics, BW, FIORI, security, ABAP, OSS, support packs, BSI.
  • Additional SAP product coverage upon request.

    • “Blue Marble Consulting has provided our SAP AMS since 2016. Their unique AMS model allows WCS the luxury of working with the same the team of consultants year after year – who have become extended members of the WCS team. Blue Marble provides WCS functional and technical support and project management for large initiatives, small projects, quick wins and issues. As a trusted partner, Blue Marble ensures WCS utilizes SAP Best Practice functionality, which means WCS saves time and money in unwarranted customizations. Blue Marble goes above and beyond with the quality of functional and technical skills, responsiveness, professionalism, and dedication to WCS.”

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    Tom LoProto
    Director Enterprise Systems
    Wildlife Conservation Society

    “We used Blue Marble for our SAP Finance, Logistics and Payroll ERP Implementation. The SAP solution we designed together and on-demand Blue Marble CARE consulting support since go-live has all been fantastic. All the collaboration, documentation and responsiveness make us feel as if we are their only customer even though they take care of many others at the same time.”

    Leona Hopkins
    SAP ERP Project Manager
    Blessey Marine Services

    “Blue Marble implemented SAP S4/HANA ERP Finance & SD/MM/IM Logistics modules for Allbirds including integrations with multiple external platforms, on a limited budget and timeline. Blue Marble consultants intuitively understood our start-up culture and rapidly iterated with us to successfully achieve more than our original goals on time and on budget. While we designed for long-term global scalability, we saw project ROI within the first month of launch and unlocked global omni-channel and supply chain optics that ultimately help us better serve our customers. Post go-live, Blue Marble has been attentive and swift in any assistance.”

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    Jeneen Minter
    Head of Finance
    Allbirds

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