Application Managed Support – CARE
C – Collaborate on deliverables, issues, tickets and questions in a central cloud based tool drives ownership.
A – Accountable approach ensures documentation is top notch, users ‘test and bless’ and knowledge transfer provided.
R – Real time tracking of work means full transparency and keeps everyone highly Responsive.
E – Ensure everyone on the team knows who is doing what, when, where, why and how with frequent ‘stand up calls’.
“Blue Marble Consulting has provided our SAP AMS since 2016. Their unique AMS model allows WCS the luxury of working with the same the team of consultants year after year – who have become extended members of the WCS team. Blue Marble provides WCS functional and technical support and project management for large initiatives, small projects, quick wins and issues. As a trusted partner, Blue Marble ensures WCS utilizes SAP Best Practice functionality, which means WCS saves time and money in unwarranted customizations. Blue Marble goes above and beyond with the quality of functional and technical skills, responsiveness, professionalism, and dedication to WCS.”
“We used Blue Marble for our SAP Finance, Logistics and Payroll ERP Implementation. The SAP solution we designed together and on-demand Blue Marble CARE consulting support since go-live has all been fantastic. All the collaboration, documentation and responsiveness make us feel as if we are their only customer even though they take care of many others at the same time.”
“Blue Marble implemented SAP S4/HANA ERP Finance & SD/MM/IM Logistics modules for Allbirds including integrations with multiple external platforms, on a limited budget and timeline. Blue Marble consultants intuitively understood our start-up culture and rapidly iterated with us to successfully achieve more than our original goals on time and on budget. While we designed for long-term global scalability, we saw project ROI within the first month of launch and unlocked global omni-channel and supply chain optics that ultimately help us better serve our customers. Post go-live, Blue Marble has been attentive and swift in any assistance.”